Frequently Questions Asked

How can we help you?

Commercial Department

If it is a Premium product, the estimated time once the logo has been confirmed is of three or four weeks.

If it is a customized product, it will depend on the required studies for the product. If the studied product does not require further modifications, it takes an estimated three to four months.

It depends on the characteristics of each formulation and its studies. There is no exact time set for its manufacturing.

50% is paid to carry out the order, and the remaining 50% is paid before shipping the product.

The manufacturing process varies depending on the type of product you need. The minimum amount is 10 Kg per product. We have a Premium line that we have designed with the best raw materials and actives.

The technical documentation is handed in once the final version is agreed and the order is definitive.

To make a prototype, we would need samples of the product to manufacture, with at least 50 ml per product. Our experience shows that what is written in the labels is not always accurate, and thus, our Master Formulator is guided by texgtures and the ingredients list (when it is accurate). The formulation is done only once and a sample -which allows for one modification- is delivered. Before the formulation, you would fill in an exhaustive form to ensure that all the requirements are translated in writing. If after the first sample and modificiation you are not satified, a new formulation should be paid for.

Design Department

The standard support is white folding cardboard, and we use the paper grade (cardboard thickness) that suits each specific project. However, we can manufacture with a wide range of materials, according to the project's specifications.

The support for labels can be see-through, white or of any color- incluing metallic materials (silver and gold hues). We an use any ink color, including four-color printing and plain inks (Pantone), as well as printing with metallic and white inks.

We generally prefer to work from vectorized Illustrator (.ai) files. If you do not have vectorized files, get in touch with our design department to find a solution.

From the moment an order is activated, our design department will start working and will get in contact with you to discuss with you every detail of your order. In a term of approximately 10 days, you will receive the first design proposals, and form these, you will be able to request two additional modifications.

At Laboratorios Klein Cosmética we develop cosmetics from the initial assessment until the delivery of finished products. That is, you will receive your products labelled, with printed boxes, and if you wish, other promotional materials.

We offer the most advanced production techniques. We use last generation printing to offer you offset quality labels. We obtain vivid colors, exact Pantones, soft gradients, and perfectly defined texts -even in miniature sizes.

At Laboratorios Klein Cosmética we have our own inhouse design department specialized in cosmetic products design. Thus, we develop the corporate image and packaging design for our customers, in addition to any other application you may need.

However, if you have your own design department or you collaborate with an external designer, you can send us your own design. You must take into consideration, that if you choose to send your own design, it will go through a Quality Exam (1) and a Technical Exam (2), so we can start the printing process ensuring that it is correct.

  • Quality Exam: we examine the files refering to colors, resolution, and format, so that the final arts comply with all the quality requirements.
  • Technica Exam: we examine the files from a technical point of view of the contents, so that your packaging complies with the current regulations of cosmetics products.

Get in touch with our comercial department for further information about this service.

Technical Department

Premium products already comply with the European regulation of cosmetic products. To receive the required certification, tests with different characteristics should be performed. Else, your products and your business should be registered in the European Portal.

Each product goes through the following tests: dermic test, eye irritation test, formula stability test, thermal stability test, and compatibility with the packaging test. While it is true that the product is approved if it passes these tests, no product can ensure that it will not produce irritation to someone with a more sensitive skin. Even the most famous brands specify in their labels that in case of irritation, the user should stop its use and see a doctor.

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